Your phone system is frozen in time.

The hardware is a decade old.
The voicemail box fills up and nobody checks it.
Clients text your main line—you never see it.
The vendor who installed it is long gone.

You've been avoiding this for years.

Upgrade Without the Chaos →

Your phone system is duct tape.

Personal cells. Forwarded numbers. Three apps that don't talk.
Clients get a different callback number every time.
Nobody knows who handled what.
It works—until it doesn't.

You've been avoiding this for years.

Get a Real System →

See what's different ↓

Already Made the Switch?

Your system is modern. Your vendor isn't.

You did the right thing—upgraded to RingCentral, 8x8, Nextiva, whoever. The price was right. The features checked out. But now:

→ Support is a ticket queue to nowhere

→ You explain your setup from scratch every single time

→ The portal has 400 options and you can't find the one you need

→ You're customer #4,847,291 to them

Still waiting on that support ticket? How many hours have you lost to that portal this year?

You're not looking for a new system. You're looking for a vendor who gives a damn.

That's Us. Let's Talk →

What makes Heritage different?

Three things, and we mean them.

📞

We answer the phone.

Call Heritage and a person picks up. Not a phone tree. Not a ticket queue. Not "your call is important to us." A person. Who knows your name. And probably remembers your setup.

🪨

Built on infrastructure, not apps.

Professional desk phones on wired networks. Hardware that doesn't depend on WiFi or cell signal. Systems that work when the cloud is having a bad day. This is the foundation everything else sits on.

🤝

We're here for the long haul.

We don't disappear after installation. When your business changes, we help you adapt. When something breaks at 6 AM Saturday, we fix it. Years, not months. That's the relationship.

How It Works

From first call to fully operational.

No chaos. No downtime. Here's the process.

We Listen

A 30-minute conversation about how your business actually works. Who answers the phone? What happens after hours? What's driving you crazy? No pitch deck—just understanding.

We Design

We map out your system before touching anything. Call flows, routing rules, auto-attendant scripts—all documented and reviewed with you. You'll know exactly what happens when someone calls at 2pm, 9pm, and 2am.

We Switch

We handle the transition. Port your numbers, configure the phones, train your team. No downtime. No missed calls. Most businesses are up in a week.

The Foundation

Desk phones aren't dead. They're the point.

Everyone told you the future was mobile-only. They were wrong.

Professional desk phones on wired networks give you what apps can't: perfect call quality, zero latency, always-on reliability. No dropped calls because someone's on the elevator. No "can you hear me now?" No dead batteries at the worst moment.

🖥️

The Foundation

• Crystal-clear audio on wired LAN
• Hardware echo cancellation
• Always powered, always ready
• Professional presence at your workspace
• Works during internet outages
• No battery to die, no signal to lose

The rock everything else is built on.

Heritage Connect App

• Make and receive calls from your business number
• Read voicemails with instant transcription
• Respond to business texts from anywhere
• Check who called while you were out
• Manage settings on the go

For when you're away from your desk—not instead of it.

You don't have to choose. The desk phone is your foundation. The app is your flexibility. They work together.

Features

All the modern stuff. None of the fragility.

Yes, you get SMS, transcription, smart routing, and analytics. The difference? It's built on infrastructure that doesn't flinch.

💬

Business Texting

Clients text your main number—you actually receive it. Reply from your desk or your phone. No more missed messages hiding in a personal inbox.

📝

Voicemail You Read

Every voicemail transcribed and delivered instantly. Scan your messages between meetings. Know what's urgent before you listen.

🎯

Calls Go Where They Should

Business hours, after hours, holidays—calls route automatically. VIP callers break through. Everyone else handled professionally.

Example: Client calls at 9pm. They hear your after-hours greeting, leave a voicemail, you get a transcription instantly. Your top 10 VIP clients? Their calls ring your cell anyway.

🎙️

Sound Like You Mean It

Custom greetings, professional hold experience, clear menu options. No more "uh, just call my cell" on a scratchy recording.

📊

See What's Happening

Call volume, peak times, missed calls, response times. The data to make decisions instead of guessing.

🛡️

Works When Others Don't

Survivable networks, automatic failover, geo-distributed infrastructure. Your phones work even when Google is having a moment.

Built For

Businesses where the phone isn't a nice-to-have. It's how you serve.

🔨

Service Businesses

Look established. Stay responsive.

Contractors, trades, service providers. Your first customer still has your cell. Your 500th deserves a real system. Professional presence without the overhead.

⚕️

Healthcare

Patients reach you. HIPAA protects you.

Urgent calls break through. Routine requests handled gracefully. Call recording and archiving for compliance. Infrastructure you can trust with sensitive conversations.

⚖️

Professional Practices

Reachable. Reliable. Protected.

Attorneys, accountants, consultants. Clients expect availability and discretion. Give them professional responsiveness backed by infrastructure that doesn't cut out mid-call.

What People Say

We switched from a system we'd had for 15 years. I was dreading it. Heritage handled the whole transition—kept our numbers, trained the staff, didn't miss a single call. Why did I wait so long?

— Operations Director, Professional Services Firm, Grand Rapids

We were on RingCentral. The system was fine. The support was a nightmare. Every call started from zero. Heritage knows our setup. They pick up when we call. It's night and day.

— Office Manager, Dental Practice, Lansing

The desk phones are solid. Call quality is perfect. And when I'm out on a job, the app lets me see what's happening. Best of both worlds.

— Owner, HVAC Service Business, West Michigan

Why Heritage

A Michigan telecom company. We answer the phone.

Heritage Telecom started with a simple observation: most businesses hate their phone system. Either it's ancient and nobody knows how to change anything, or it's a mess of apps and forwarded numbers, or it's a big-box cloud system where support means submitting a ticket and waiting.

We believed there was a better way. Professional infrastructure—real phones, wired networks, systems built to last—combined with modern features and actual human support. Not "submit a ticket" support. Call-us-and-we-answer support.

We're based in Grand Rapids, Michigan. We've spent years helping service businesses, professional practices, and growing teams get phone systems that actually work. We're not a startup trying to disrupt anything. We're just a telecom company that thinks you deserve better than a ticket queue.

When you call Heritage, someone picks up. When something breaks, we fix it. When you outgrow your setup, we help you adapt. That's it. That's the pitch.

Simple Pricing

No hidden fees. No multi-year contracts. Phones included.

Essential

$39 /mo per user

Professional phone system fundamentals.

• Desk phone included
• Business number (new or ported)
• Unlimited local/long distance
• Voicemail with transcription
• Auto-attendant
• Mobile app access
• Business texting
• Email & callback support

Get Started

Professional

$69 /mo per user

Advanced features for growing teams.

• Everything in Essential
• Ring groups & call queues
• Multiple routing schedules
• VIP caller routing
• Call analytics dashboard
• Team presence visibility
• Conference calling
• Phone support

Get Started

Compliance

$119 /mo per user

For regulated industries.

• Everything in Professional
• Call recording with secure storage
• Text message archiving
• HIPAA-ready infrastructure
• Compliance reporting
• Custom retention policies
• Priority support with named contact

Get Started

Questions about part-time staff, shared phones, or lobby devices? We'll figure out the right setup for you.

50+ users? Multiple locations? We build enterprise systems with custom SLAs, dedicated support, and volume pricing. Let's talk →

Get in Touch

Schedule a Call →

— or fill out the form —

Or just call.

616.465.5001

We answer during business hours.
After hours? Leave a message—we'll call you back first thing.

Location

Grand Rapids, Michigan

Existing Customers

Customer Portal → Support Portal →